Legal Framework Documentation

Terms and Conditions

Comprehensive legal framework protecting both company and clients while maintaining transparency in our professional cryptocurrency merchant services.

Last Updated
04/11/2025
Version
3.2.1
Effective Date
01/11/2025

1. Acceptance of Terms

Plain Language Summary: By using our services, you agree to follow these terms and all applicable laws.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "Merchant", or "you") and Heikin Ashi Crypto Hub LTD, a company incorporated in England and Wales under company number 12345678 ("Company", "we", "us", or "our").

By accessing, using, or registering for our cryptocurrency merchant services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our AML Policy, Privacy Policy, and all applicable laws and regulations.

If you do not agree to these Terms, you must not use our services. We reserve the right to modify these Terms at any time, with changes becoming effective upon posting to our website.

2. Definitions

Plain Language Summary: Key terms used throughout this agreement and their specific meanings.

"Cryptocurrency"

Digital assets using cryptographic technology for secure transactions, including but not limited to Bitcoin, Ethereum, and other recognised digital currencies.

"Merchant Services"

Payment processing, compliance consulting, technical integration, and related services provided by the Company.

"Regulatory Compliance"

Adherence to FCA regulations, AML requirements, and all applicable UK and international financial services laws.

"Transaction"

Any cryptocurrency payment, transfer, or related financial operation processed through our platform.

"KYC/AML"

Know Your Customer and Anti-Money Laundering procedures required by UK financial regulations.

"Platform"

Our technology infrastructure, APIs, dashboard, and related systems used to deliver services.

3. Services Description

Plain Language Summary: We provide cryptocurrency payment processing and compliance services for businesses.

Heikin Ashi Crypto Hub provides institutional-grade cryptocurrency merchant services including:

Payment Processing

  • • Multi-currency cryptocurrency acceptance
  • • Real-time transaction monitoring
  • • Instant settlement capabilities
  • • Comprehensive reporting tools

Compliance Services

  • • AML/KYC procedure implementation
  • • Regulatory framework consulting
  • • Audit support and documentation
  • • Risk assessment and monitoring

All services are provided subject to regulatory approval, technical feasibility, and compliance with applicable laws. Service availability may vary based on jurisdiction and regulatory requirements.

4. Eligibility Requirements

Plain Language Summary: Requirements you must meet to use our services, including business registration and compliance checks.

To access our services, you must meet the following eligibility criteria:

Business Requirements

Valid business registration in recognised jurisdiction
Minimum 12 months trading history
Compliance with local financial regulations
Satisfactory credit and compliance checks

We reserve the right to refuse service to any applicant who does not meet our eligibility criteria or poses unacceptable regulatory or reputational risk.

5. Regulatory Compliance

Plain Language Summary: Both parties must follow all applicable laws and regulations, including AML and data protection requirements.

Compliance with regulatory requirements is fundamental to our service provision. Both parties agree to:

FCA Compliance Framework

As an FCA-regulated entity, we maintain strict adherence to Financial Conduct Authority requirements, including but not limited to:

  • • Customer due diligence and enhanced due diligence procedures
  • • Suspicious activity monitoring and reporting
  • • Record keeping and audit trail maintenance
  • • Regular compliance monitoring and reporting

Client Obligations

  • • Provide accurate and complete information
  • • Maintain current business registration
  • • Report suspicious activities promptly
  • • Cooperate with compliance investigations

Company Obligations

  • • Maintain regulatory authorisation
  • • Implement robust AML procedures
  • • Provide transparent reporting
  • • Ensure data protection compliance

6. Fees and Charges

Plain Language Summary: Our fee structure, payment terms, and conditions for fee changes.

Our fee structure is transparent and competitive, designed to reflect the institutional-grade nature of our services:

Standard Fee Structure

2.5%
Transaction Processing
£50
Monthly Platform Fee
£0.50
Per Transaction Fee

Fee Modification Notice

Fees may be modified with 30 days' written notice. Continued use of services after fee changes constitutes acceptance of new fee structure.

7. Limitation of Liability

Plain Language Summary: Limits on our legal responsibility and circumstances where liability may be excluded.

While we maintain comprehensive insurance and professional standards, certain limitations apply to our liability:

Liability Exclusions

  • • Market volatility and cryptocurrency price fluctuations
  • • Third-party service provider failures or interruptions
  • • Regulatory changes affecting service availability
  • • Force majeure events beyond our reasonable control

Maximum Liability

Our total liability for any claim shall not exceed the fees paid by you in the 12 months preceding the claim, or £100,000, whichever is lower.

Professional Indemnity

We maintain professional indemnity insurance of £5,000,000 covering errors and omissions in our professional services.

8. Data Protection

Plain Language Summary: How we protect your data in compliance with UK GDPR and data protection laws.

We are committed to protecting your personal and business data in accordance with UK GDPR and Data Protection Act 2018:

Data Processing Principles

  • • Lawful, fair, and transparent processing
  • • Purpose limitation and data minimisation
  • • Accuracy and storage limitation
  • • Security and accountability measures

Your Data Rights

  • • Right to access and portability
  • • Right to rectification and erasure
  • • Right to restrict processing
  • • Right to object and withdraw consent

Data Retention: We retain personal data only as long as necessary for regulatory compliance, typically 7 years from account closure as required by FCA regulations.

9. Termination

Plain Language Summary: Conditions under which either party can end the agreement and what happens afterwards.

Either party may terminate this agreement under the following circumstances:

Termination by Client

  • • 30 days' written notice for convenience
  • • Immediate termination for material breach
  • • Settlement of outstanding fees required
  • • Data export assistance provided

Termination by Company

  • • 30 days' notice for commercial reasons
  • • Immediate termination for compliance breach
  • • Regulatory requirement to cease services
  • • Failure to pay fees after notice

Post-Termination Obligations

Following termination, both parties remain bound by confidentiality obligations and regulatory requirements. Data retention periods continue as required by law.

10. Governing Law

Plain Language Summary: These terms are governed by English law, with disputes resolved in English courts.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution

1
Direct Negotiation

Parties agree to attempt resolution through good faith negotiation for 30 days.

2
Mediation

If negotiation fails, disputes may be referred to mediation under CEDR rules.

3
Court Proceedings

Final disputes subject to exclusive jurisdiction of English courts.

Company Registration: Heikin Ashi Crypto Hub LTD, Company Number: 12345678, Registered Office: 123 Financial District, London EC2V 8RF, United Kingdom.

Questions About These Terms?

Our legal and compliance team is available to clarify any aspects of these terms and conditions.